Payment Portal
Convenient Payment Solutions
Our all-inclusive Metering and Billing solution is designed to make tracking and paying for energy charges easier for tenants. As a streamlined service with an interactive panel installed into each property, our AI integrated system gives customers peace of mind knowing that there will never be unexpected bills, all while tracking and predicting upcoming energy usage.
Chameleon Metering & Billing is currently operating in 10 tower blocks across Scotland, as we work together to reduce fuel poverty and improve quality of life for tenants.
Metering & Billing
Payment Options
Topping up your Metering & Billing payment card is easy, and can be done by visiting any PayPoint store, calling the payment phone line below or by paying online. These options are outlined in detail below. To top up you will need your PAN number to hand, which is located below the barcode on the back of your Metering & Billing payment card.
Metering & Billing
Topping up at a PayPoint Store
To top up your heating meter, take your barcoded card to your nearest PayPoint store where you can top up any amount from £2 to £300 in a single transaction. All PayPoint stores accept cash payments, while debit and credit card payments can be made at the discretion of the PayPoint retailer. To locate one of over 29,000 stores where you can top up, please follow the link below:
Metering & Billing
Topping up by Phone
If you would prefer to top up your heating meter over the phone, this can be done free of charge at any time or day. To top up your heating meter over the phone, please call the 24-hour automated payment line on:
Metering & Billing
Topping Up Online
To top up your heating meter online, please click the link below to access the top-up portal. You can choose to create a new account, make a quick payment without registering or login if you have previously registered.
With all three payment methods, once you have topped up your barcoded card, your credit will automatically transfer onto your meter. Try to keep your meter topped up with enough credit to avoid any potential disconnection to your heating supply.
Our Policies
Terms & Conditions
All payment cards remain the property of the landlord. If you lose or damage your card, you can contact your designated concierge to obtain a replacement. These cards should be returned if you move properties. If you are moving, please let your designated housing concierge know, in order for them to deactivate your account. This M&B system is only available in your building, and your next address may have a different system with a different supplier.
It is important for all tenants to note that Chameleon are not an energy provider, and are only responsible for providing the billing services for your energy payments. If you have any urgent problems with your heating or other energy services, you should get in touch with your housing association contact or your energy provider directly.
